Recently, a Philippine client submitted an inquiry through the contact details listed on our company’s official website regarding the procurement of Q235 hot-rolled steel. The inquiry clearly outlined their purchasing intent, including detailed specifications (thickness, width, length), performance requirements, and specific questions on pricing, minimum order quantity, shipping methods, and delivery timelines.
Our sales team responded with a preliminary acknowledgment within two hours, followed by a formal reply the next day. The response addressed all inquiries in detail and included supporting documents such as Q235 material certifications, third-party quality inspection reports, and case studies of previous international shipments to demonstrate product reliability and compliance.
Upon the client’s request for physical sample testing, we promptly prepared three samples to their exact specifications and shipped them via international courier within seven business days, providing real-time tracking details.
The client received the samples and completed testing within five business days, evaluating key metrics including tensile strength, yield strength, and chemical composition. They confirmed via email that the samples met all required standards and expressed strong interest in proceeding with an order.
One week later, the client submitted a formal purchase order for 40 metric tons of Q235 steel, specifying delivery schedules, payment terms, and inspection criteria. Our production team has since initiated manufacturing plans, with raw material procurement already underway. Meanwhile, the logistics department is coordinating with freight partners to secure container bookings and handle customs clearance, ensuring on-time delivery.
Baoshan District,
Shanghai, China.
