Daily press, 2022-09-07, 05:47 pm
Even when working from home, we cannot diminish our commitment to providing excellent customer service.

Since the outbreak of the COVID-19 pandemic in early 2020, many regions globally have implemented various measures to control the spread of the virus. Among them, home isolation has been widely used to slow down the transmission rate. Although these isolation measures may present some challenges to companies' normal operations, it may pose an even bigger issue for companies selling products and services. However, behind these challenges, we have witnessed some encouraging things: colleagues have been working hard during this time to ensure timely shipments and meet customer demands.

During the pandemic, home isolation became a new way of life for many people. As a result, many individuals started shopping online, providing many companies with lucrative opportunities. However, these companies also faced operational challenges. For example, worker shortages due to home isolation could lead to production and logistics delays. Additionally, certain international transport services were suspended due to pandemic restrictions, causing further difficulties for overseas companies.

Despite facing these challenges, many colleagues from various companies are still giving their all to provide the best possible service to their customers. Even during home isolation, they are continuously working hard to ensure timely deliveries. This may involve adopting more stringent logistics strategies or adjusting production line arrangements to meet delivery schedules. To achieve this goal, colleagues are also utilizing more technological means, such as virtual meetings and remote collaboration tools, to ensure seamless teamwork and communication. Through these measures, they can promptly address any issues that may cause transportation delays.



Another touching example is that many colleagues have volunteered to work overtime to ensure customers' needs are met. They are well aware that this is a period of uncertainty, and many customers may require additional support. Therefore, they willingly work overtime and utilize their expertise to help address any potential problems. This dedication ensures that customers receive the support they need during this challenging time.

In conclusion, home isolation is a challenging period. However, we have seen many colleagues display unity, dedication, and hard work during this time, providing customers with the best possible service. Their efforts guarantee the company's operations and make customers feel reassured and at ease during this period of uncertainty.

During this time, company leadership should also acknowledge and support colleagues' hard work. Additional training and skill support can help colleagues adapt better to the new work environment and challenges. Moreover, expressing gratitude through praise and encouragement can make colleagues feel valued and important.

Finally, home isolation during the pandemic is a challenging period, but we have seen the resilience, dedication, and hard work of many colleagues during this time, providing the best possible service to companies and customers. Their efforts and spirit make us believe that, in the face of any difficulties and challenges, we can overcome obstacles and achieve ultimate victory through unity and effort.


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Ilin Ye
Steel Business Manager
5F, Building 7, No. 7 Youyi Road,
Baoshan District,
Shanghai, China.
t/f: +86 (0)21 56162819
m: +86 15618590326

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